FAQ’s

Q. Can I assemble a sofa or chair by myself?
A.  Yes. One person can assemble a chair or a sofa.

Q. What happens if I am unhappy with the sofa or chair I receive for any reason at all?
A.  Simply ring us or email us and we will arrange for the goods to be collected and we will return your money in full. In such an instance please repackage the sofa securely in the packaging in which it arrived.

Q. How long will it take me to assemble a sofa?
A.  Assembly will usually take between 30 to 40 minutes.

Q. If I have problems with the assembly what should I do?
A.  Please ring this number 01535 604090 and we will sort the problem out. Calls will be charged at the national rate.

Q. If at some future date I wish to relocate my sofa can I take it apart, relocate it and reassemble it?
A.  Yes. We suggest that you keep the tool and the instructions which we provide with each item of furniture, so that you can use them whenever you wish to disassemble and reassemble the sofa.

Q. Is there any sort of warranty on the furniture?
A.  Yes. Your furniture is guaranteed for two years after delivery against any defects in materials or workmanship allowing for fair wear and tear. In the unlikely event of a defect occurring we will repair the furniture free of charge. Your statutory rights are unaffected.

Q. How do I pay for my sofa?
A.  Enter your order on this website and pay by credit/debit card safe in the knowledge that your payment will be totally secure. All credit/debit card transactions are managed by HSBC and are therefore totally secure. Please note that unlike some other suppliers we do NOT charge extra for payment by credit/debit card.

Q. Will I be charged extra for using a credit/debit card to pay for my sofa?
A.  No. Unlike some other suppliers we do not charge extra for payment by credit/debit card.

Q. If I pay by credit/debit card will my payment be secure?
A.  Yes. All credit/debit card transactions on this site are managed by the HSBC Bank plc and are therefore totally secure.

Q. If I purchase fabric protection for my furniture will protection of any arm caps and scatter cushions be included in the price?
A.  Yes, unlike some other companies we do not charge extra for applying Guardsman fabric protection to arm caps and scatter cushions.

Q. If I buy some furniture now and some more in the future, will the shades match?
A.  We are unable to say that items of furniture bought at different times will match in shade. This is because nearly all fabrics vary in shade from one batch to another. Different pieces of furniture in the same fabric choice bought together will match.

Q. Do Intosofa.com prices include VAT.
A.  Yes. All of the prices on Intosofa.com are inclusive of VAT

Q. How can I contact Intosofa.com?
A.  You can contact us at intosofa in the following ways: Telephone 01535 604090 Email info@intosofa.com

Q. How much does each package weigh and what are the dimensions?
A.  For all details about sizes and weights please contact us ringing 01535 604090 or emailing info@intosofa.com.

Q. Will your delivery people carry my furniture to the room of my choice?
A.  Our delivery people can only deliver your furniture to your door.  If you live in a flat, we will deliver to the communal door of the property - the door that opens onto the street.  Our delivery men are not insured to enter the property.

Q. Will your delivery people assemble my sofa?
A.  Our delivery people do not assemble your furniture.

Q. What does 'anytime' delivery mean?
A.  Anytime delivery is between 8.30am and 5:30pm.

Q. If I wish to return a sofa within fourteen days of receiving it and get my money back, when will the sofa be collected?
A.  We will have the furniture you wish to return picked up from you during a working day of your choice. This means that the pick up could be anytime between 8:30am and 5:30pm on the working day of your choice.We cannot make collections on a Saturday morning.

Q. Will your delivery people take away my old furniture.
A.  Sorry, but the carriers whom we use to deliver our goods are not equipped to take away your old furniture.

Q. Do you have a showroom where we can see and try out the furniture.
A.  We have modest showroom here in our factory in Keighley. We also offer a 14 day money back undertaking, so you would not be at risk if you were to buy from us.

Q. Are your sofa beds self assembly?
A.  Yes, everything we manufacture, including all of our sofa beds, is for self assembly.

Q. Will your delivery people ring before delivering?
A.  Our delivery people will not ring before delivering. If you could please ring 01535 604090 on the morning of delivery or during the prior afternoon we could give you the consignment number of your order and the telephone number of your local delivering depot. If you then, please, ring the depot and give them your consignment number the carrier should be able to let you have an estimated time of delivery.

Q. If I return some furniture within 14 days of having received it will I get all of my money back?
A.  You would get all of your money back.